FAQ - PolanCasinoRewiews.com

General Questions

What is PolanCasinoRewiews.com?

PolanCasinoRewiews.com is an independent platform that provides comprehensive and honest reviews of online casinos. We help players make informed decisions by analyzing various aspects of online casinos including game selection, bonuses, payment methods, customer support, and overall user experience.

Are your reviews unbiased?

Yes, our reviews are independent and based on thorough analysis. While we may receive affiliate compensation when users sign up through our links, this does not influence our review scores or recommendations. We maintain strict editorial integrity.

How do you rate casinos?

We use a comprehensive rating system that evaluates multiple factors including game variety, bonus offers, payment options, customer support, user interface, mobile compatibility, licensing, and player feedback. Each category is weighted and combined to produce an overall score.

Account & Registration

Do I need an account to read reviews?

No, you can browse and read all casino reviews without creating an account. Our content is freely accessible to all visitors.

How old do I need to be to gamble?

You must be at least 18 years old, or the legal gambling age in your jurisdiction (which may be 21 in some locations). Always check local laws before registering at any online casino.

Can I play for free?

Many online casinos offer demo modes or free play options for certain games. However, to claim bonuses or win real money, you'll need to register and make a deposit.

Bonuses & Promotions

What is a welcome bonus?

A welcome bonus is a promotional offer given to new players when they sign up and make their first deposit. This can include deposit matches, free spins, or cashback offers.

What are wagering requirements?

Wagering requirements specify how many times you must play through a bonus amount before you can withdraw winnings. For example, a 30x wagering requirement on a 100 zł bonus means you need to wager 3,000 zł before withdrawal.

Are free spins really free?

Free spins allow you to play slot games without using your own money, but winnings from free spins usually come with wagering requirements that must be met before withdrawal.

Payments & Withdrawals

What payment methods are accepted?

Most online casinos accept various payment methods including credit/debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller), bank transfers, and cryptocurrencies. Available methods vary by casino and region.

How long do withdrawals take?

Withdrawal times vary by payment method and casino. E-wallets are typically fastest (24-48 hours), while bank transfers can take 3-5 business days. Credit cards usually take 3-7 days.

Are there withdrawal limits?

Yes, most casinos have minimum and maximum withdrawal limits. These vary by casino and can also depend on your VIP status or payment method.

Safety & Security

Are online casinos safe?

Licensed and regulated online casinos use advanced encryption technology to protect your personal and financial information. Always check that a casino holds a valid license from a reputable authority.

How do I know if a casino is legitimate?

Look for valid licensing information (usually displayed in the footer), SSL encryption, fair gaming certifications from organizations like eCOGRA, and positive user reviews. We only review licensed and regulated casinos.

What if I have a problem with a casino?

First, contact the casino's customer support. If the issue isn't resolved, you can escalate to the licensing authority or independent dispute resolution services. We also provide guidance through our Help Center.

Technical Issues

Can I play on mobile?

Most modern online casinos are fully optimized for mobile play, either through mobile browsers or dedicated apps. Check our reviews for information about mobile compatibility.

What if a game doesn't load?

Try clearing your browser cache, updating your browser, or switching browsers. Ensure you have a stable internet connection. If problems persist, contact the casino's technical support.

Frequently Asked Questions